SHIPPING
Depending on the piece of jewelry, your order will either be shipped directly from our warehouse in Osnabrück or individually made for you. In both cases, the shipment is sent as an insured package, safely and lovingly packed. We ship worldwide, but currently not to China, India, and Russia.
You can find the delivery times on the respective product pages. If you order multiple pieces of jewelry, we will ship them together as soon as the piece with the longest production time is finished.
Cancellation of your order is generally not possible once it has been placed. If you have not yet received a shipping confirmation and wish to make changes or cancel, please contact us as soon as possible kontakt@nellaundsina.de. We are happy to check if a cancellation is possible, but we cannot guarantee it.
As soon as your order is on its way, you will receive an email with the tracking information. If you have any questions, we are happy to assist you.
DELIVERY TIME & SHIPPING COSTS
- 4.90€
- DHL delivery: 1-3 working days
- The processing time varies depending on availability and can be found on the product pages
- Free shipping from 100 € order value.
- 6.90€
- DHL delivery: 2-5 working days
- The processing time varies depending on availability and can be found on the product pages
- Free shipping from an order value of 150 €.
- 9€
- DHL delivery: 4-6 working days
- The processing time varies depending on availability and can be found on the product pages
- Please note that import duties/customs fees may apply.
- Free shipping from an order value of 250€.
- 9€
- Delivery: 2-5 working days
- The processing time varies depending on availability and can be found on the product pages
- Free shipping from an order value of 150€
- 15€
- Delivery: 3-7 business days
- Processing time varies depending on availability and can be found on the product pages
- Please note that customs duties or import taxes may apply. These are not included in the purchase price and must be borne by the recipient.
- No returns possible
- Free shipping for orders over 250€.
- 18€
- Delivery: 8-14 business days
- Processing time varies depending on availability and can be found on the product pages
- When importing into the USA, local taxes or customs fees may apply, which must be borne by the recipient.
- No returns possible
- Free shipping on orders over €250
- 15€
- Delivery: 5-8 business days
- Processing time varies depending on availability and can be found on the product pages
- For deliveries outside the EU, import duties, taxes, or customs fees may apply depending on the destination country, which are not included in the purchase price and are borne by the recipient.
- Free shipping on orders over €250
DUTIES & TAXES
For international orders, import duties and taxes may be incurred upon arrival. We cannot cover or refund these costs. Since fees vary from country to country, we recommend checking with the local customs office before placing an order.
Do you have any questions?
If you have any further questions about shipping or returns, contact us. We are happy to help you.